About Customer App - Zoho Assist
Get quality remote support for your mobile device directly from a technician. The Zoho Assist - Customer app allows technicians to provide remote support, to your devices, through screen sharing and chat features. The...
Get quality remote support for your mobile device directly from a technician. The Zoho Assist - Customer app allows technicians to provide remote support, to your devices, through screen sharing and chat features. The remote control feature is available for Samsung and Sony devices, by default, and if you own a device from the below list, you can install the Add-Ons we have made available on the PlayStore, to allow the technician to remotely control your device.
The Add-On supported manufacturers are:
Lenovo, Cipherlab, Cubot, Datamini, Wishtel and Densowave.
How to start a remote session:
Step 1: Download and install the Zoho Assist - Customer app.
Step 2.a: The technician will send you an email containing an invite to the remote session. Click the link on the email and open it with the Customer app to get your remote support session started.
(OR)
Step 2.b: Instead of sending you an invitation link, the technician can additionally send you the session key directly. Open the Customer app and enter the session key to start the remote support session.
Step 3: After your consent, the technician will remotely access your device to provide support. The technician will additionally be able to chat with you securely. Touch the back button (either on the top-left or the native back button) to end the session anytime.
Unattended access:
Incase you wish to give unattended access to your technician, enrol your device with a a single click using the deployment link. Your technician will share the link and can access the device anytime without any effort from your side. Additionally you can enable or disable the enrolment temporarily or permanently remove unattended access permission for the device.
Features:
- Share your screen securely with the technician
- In case of a Samsung or Sony device, allow the technician to control your device remotely.
- Pause and resume screen sharing and access anytime.
- Chat directly with the technician right from the app.
Disclaimer: This app uses the Devices Administrator permission on your device in order to facilitate remote control and screen sharing. Please contact
[email protected] for further clarifications.
Previous Versions
Here you can find the changelog of Customer App - Zoho Assist since it was posted on our website on 2020-07-16 04:15:38.
The latest version is 1.36.1 and it was updated on 2024-04-22 15:01:25. See below the changes in each version.
Customer App - Zoho Assist version 1.36.1
Updated At: 2024-03-05
Customer App - Zoho Assist version 1.35.1
Updated At: 2024-02-13
Changes: Bug Fixes and Performance Enhancements
Customer App - Zoho Assist version 1.34
Updated At: 2024-02-11
Changes: Bug Fixes and Performance Enhancement
Customer App - Zoho Assist version 1.33
Updated At: 2023-11-20
Changes: Knox professional license integrated
Customer App - Zoho Assist version 1.31
Updated At: 2023-09-20
Changes: With this update, the technician can view your device's connectivity status, once the
device is already enrolled. This enhancement ensures a smoother support experience,
allowing the technician to assist you more effectively.
Customer App - Zoho Assist version 1.17.1
Updated At: 2022-04-28
Changes: Bug Fixes and Performance Improvements
Customer App - Zoho Assist version 1.16.5
Updated At: 2022-03-23
Changes: This update features the following upgrades:
- Zoho Assist Customer (Android) now supports the following list of languages :
French
German
Spanish
Portuguese
Bulgarian
Swedish
Chinese
Taiwan (ZH-TW)
Korean
Dutch
Italiano
Brazilian
Portuguese (PT-BR)
- Oh and bugs! We have also squashed few bugs in this update.
Customer App - Zoho Assist version 1.15.3
Updated At: 2021-12-23
Changes: With this update, we have fixed some bugs and improved the overall app performance.
Customer App - Zoho Assist version 1.15.2
Updated At: 2021-12-14
Changes: This update features bug fixes and UI enhancements in the app
Customer App - Zoho Assist version 1.15.1
Updated At: 2021-12-09
Changes: With this update, we have resolved a critical screen sharing issue in Chromebook devices.
We have also fixed some bugs and improved the overall app performance.
Disclaimer
Official Google Play Link
We do not host Customer App - Zoho Assist on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for Customer App - Zoho Assist is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
